With 16 years’ experience in the Telecommunications industry, Shatse Kakwagh is a foremost Managed Services professional. He has managed significant telecoms operations, big multi-country change programs and outsourcing sales engagements.
He has a Bachelor of Electrical and Computer Engineering from the Federal University of Technology, Minna, and holds a Six Sigma qualification.
Shatse has managed several major telecoms operations in West Africa – including being the Chief Operating Officer; Airtel Managed Services and the Country Manager for Ericsson, Chad and Niger respectively. During this time, he was responsible for Government and Industry relations, and accountable for the delivery of the Managed Services Contract.
Most recently, he served as the Chief Operating Officer of Internet Solutions (a Dimension Data Subsidiary), in Nigeria where he developed a framework for profitable implementation of the company growth strategy and operations governance, improved service provisioning time, and maintained a high customer satisfaction rating while implementing an organizational transformation program.